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These policies are designed to keep appointments running smoothly, protect the time reserved for every client and make expectations clear before you arrive. ​

 

Beauty Splendour is a private, appointment-only braiding studio for women and children in Bishopbriggs, Glasgow.​ By making a booking, you confirm that you have read and accepted the policies that apply to your appointment.

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Last updated: October 2026

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1. APPOINTMENTS & BOOKING FEES

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Beauty Splendour operates by appointment only. Please do not attend the salon without a confirmed appointment.

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A booking is only secured once the required booking fee has been paid and you have received confirmation.

Your booking fee reserves a specific appointment time for you and forms part of the total cost of your service.

Please make sure that you:

• book the correct service

• select the correct length, size or additional options where applicable

• provide accurate contact information

• read the service description and preparation requirements before booking

If you are unsure which service is appropriate for your hair, please book a consultation or contact Beauty Splendour before securing a full appointment.

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Booking fees, cancellation charges and other payments will be handled in accordance with these terms and applicable UK consumer law.

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2. CANCELLATIONS & RESCHEDULING

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Plans sometimes change, so Beauty Splendour allows appointments to be rescheduled where sufficient notice is provided.

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Rescheduling

 

Please provide at least 48 hours' notice if you need to move your appointment.

Appointments may be rescheduled a maximum of two times. After two reschedules, a new booking and booking fee will be required if you wish to change the appointment again.

​Your preferred alternative date cannot be guaranteed and will depend on current availability.

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Cancelling your appointment

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If you choose to cancel your appointment, please contact Beauty Splendour as early as possible.

Where a booking fee or cancellation charge is retained, the amount will be handled in accordance with the terms of your booking and applicable consumer law.

Late cancellations may result in the loss of your booking fee and a new booking fee being required before another appointment can be secured.

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3. LATENESS

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Please arrive on time for your appointment.

Each appointment is allocated a specific amount of time, and arriving late can reduce the time available for your service and affect clients booked afterwards. If you know that you are running late, contact Beauty Splendour as soon as possible.

Please do not assume that lateness can automatically be accommodated.

15 minutes late without contacting Beauty Splendour - A £15 late fee will apply.

30 minutes late or more - A £50 late fee will apply if Beauty Splendour has been contacted and the appointment can still reasonably go ahead.

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Depending on the service booked and the remaining appointment time, the hairstyle may need to be adjusted or the appointment may need to be rescheduled.

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30 minutes late or more without contacting Beauty Splendour

Your appointment will be treated as a no-show and cancelled.

A charge of up to the remaining appointment value may apply where this reflects Beauty Splendour's reasonable loss resulting from the missed appointment.

A new booking and booking fee will be required before another appointment can be secured.

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4. NO-SHOWS

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If you do not attend your appointment and have not contacted Beauty Splendour, the appointment will be treated as a no-show.

The time has been reserved specifically for you and may not be possible to refill at short notice.

Your booking fee may therefore be retained and an additional cancellation/no-show charge may apply where appropriate and proportionate to the loss caused by the missed booking.

Clients with repeated no-shows or repeated last-minute cancellations may be asked to pay additional amounts in advance or may no longer be accepted for future bookings.

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5. PREPARING YOUR HAIR

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Unless the individual service description states otherwise, please arrive with your natural hair:

• freshly washed

• completely dry

• thoroughly detangled from root to tip

• free from heavy oils, grease, gel and excessive product build-up

Beauty Splendour does not provide shampoo or treatment services as part of a standard braiding appointment.

Please follow the preparation instructions attached to the service you have booked.

Failure to prepare your hair correctly may affect the appointment time, the service that can be completed or whether the appointment can proceed.

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6. TANGLED OR MATTED HAIR

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Beauty Splendour does not offer severe detangling or matted-hair removal services.

Hair must arrive in a condition that allows the booked braiding service to begin within the allocated appointment time.

If your hair is significantly tangled or matted, you may be advised to have this professionally addressed before returning for a braiding appointment.

Where the condition of the hair means the booked service cannot reasonably proceed, the appointment may need to be cancelled or rescheduled.

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7. PREVIOUS BRAIDS & EXTENSIONS

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Unless your booked service specifically states otherwise, please arrive with all previous installations completely removed.

This includes:

• box or knotless braids

• cornrow extensions

• crochet hair

• weave installations

• tape or bonded extensions

• other extension systems

Your natural hair should then be washed, completely dried and thoroughly detangled before your appointment.

Beauty Splendour does not currently offer braid take-down or removal appointments.

Removal and aftercare guidance can be found on the FAQ page.

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8. EXTENSION HAIR

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Whether extension hair is included depends on the service you book.

Please read the individual service description carefully.

Where you are required to supply your own hair, please confirm the appropriate type and quantity before purchasing if you are unsure.

Beauty Splendour cannot guarantee the finished result when unsuitable extension hair has been purchased or supplied by the client.

Where hair has been specially ordered or prepared for your appointment, changes to your colour, length or style may not be possible at short notice.

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9. HAIR & SCALP SUITABILITY

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Healthy braiding starts with choosing a style that is appropriate for the individual client.

Before and during your appointment, factors such as the following may be considered:

• hair density

• hairline

• scalp sensitivity

• natural hair condition

• breakage

• extension weight

• braid size

• desired length

• previous chemical or colour treatments

An inspiration photograph does not automatically mean that a particular style is suitable for your hair.

If I believe the requested style could place unnecessary stress on your natural hair or scalp, I may recommend altering the length, size, weight or overall design.

In some circumstances, I may recommend a different style altogether.

Beauty Splendour's priority is not simply to recreate a photograph. It is to create a result that is appropriate for your hair.

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10. SCALP CONDITIONS, IRRITATION & HAIR LOSS

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Please let Beauty Splendour know before your appointment if you are experiencing significant:

• scalp tenderness

• inflammation

• open sores

• unexplained irritation

• active infection

• significant breakage

• thinning

• hair loss

Beauty Splendour does not diagnose or treat medical scalp conditions.

If your scalp appears unsuitable for braiding, the service may be postponed and you may be advised to seek appropriate medical or professional advice before having another installation.

Hair should never be braided over a scalp that is visibly injured, severely inflamed or otherwise unsuitable for the planned service.

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11. TENSION & COMFORT

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Braids should feel secure, but pain should not be treated as a normal part of having your hair braided.

Please tell me immediately during your appointment if:

• a section feels too tight

• your scalp feels painful

• you experience burning or excessive pulling

• you need a short comfort break

It is much easier to adjust tension while the hairstyle is being created.

Your comfort matters throughout the appointment.

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12. CHANGES TO YOUR STYLE

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Please contact Beauty Splendour before your appointment if you wish to change your:

• hairstyle

• braid size

• length

• colour

• extension type

• additional services

Changes cannot always be accommodated on the day.

Appointment times are scheduled according to the service originally booked, and extension hair or other materials may already have been prepared.

Where a change can be accommodated, it may affect the price and appointment duration.

If the requested change requires substantially more time than was originally booked, another appointment may be required.

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13. INSPIRATION PHOTOS & EXPECTATIONS

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You are welcome to bring photographs of styles that inspire you.

However, inspiration images are used as a reference, not a guarantee of an identical result.

The finished hairstyle may vary depending on:

• your natural hair

• hair density

• head shape

• hairline

• extension type

• colour

• length

• braid size

• suitability of the original design

Some online images may also be filtered, digitally altered or AI-generated.

Where appropriate, I will explain what can realistically be achieved before starting your service.

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14. CHILDREN'S APPOINTMENTS

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Children's appointments are approached with patience, care and age-appropriate styling.

One parent or guardian may stay with the child during the appointment.

Because Beauty Splendour operates a calm, private salon environment, please avoid bringing additional guests or siblings unless this has been agreed beforehand.

Parents or guardians should:

• prepare the child's hair according to the service instructions

• tell me about significant scalp sensitivity or previous reactions

• choose a style appropriate for the child's hair and ability to sit comfortably

• remain responsible for the child throughout the appointment where they are present

If a child becomes extremely distressed or is unable to continue safely, the appointment may need to be stopped or adapted.

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15. GUESTS & SALON ENVIRONMENT

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Beauty Splendour offers one-client-at-a-time appointments to create a calm and focused salon experience.

Adult clients should attend alone unless another arrangement has been agreed in advance.

For children's appointments, one parent or guardian may attend.

Please do not bring additional guests without prior agreement.

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16. SERVICE SCOPE

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Beauty Splendour currently provides salon hair appointments specifically for women and children.

The salon specialises in braiding, protective styling and selected natural-hair services.

Services that are not currently offered include:

• bridal hair

• shampoo and treatment appointments

• severe detangling or matted-hair removal

• braid take-down/removal appointments

• adult men's appointments

Current services can be viewed on the Book Braids page.

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17. BRAID REMOVAL

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Beauty Splendour does not currently provide braid-removal or take-down appointments.

Clients may remove their braids carefully at home or choose to use another professional removal service.

Take your time during removal and avoid cutting extension hair unless you are completely certain where your natural hair ends.

Detangle your natural hair thoroughly before washing.

More detailed guidance is available on the FAQ page.

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18. AFTERCARE

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The longevity of a hairstyle depends on the style itself, your natural hair, lifestyle and how the braids are maintained.

You may be given aftercare advice appropriate to your hairstyle.

General recommendations may include:

• protecting your hair at night

• keeping the scalp clean

• avoiding excessive product build-up

• avoiding unnecessary pulling or tight restyling

• thoroughly drying the hair and scalp after cleansing

• removing the style within an appropriate timeframe

Leaving a hairstyle installed for longer does not necessarily make it more protective.

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19. SERVICE CONCERNS

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If you have a concern about your hairstyle or experience unusual discomfort after leaving the salon, please contact Beauty Splendour as soon as reasonably possible.

Where possible, contacting the salon within the first 48 hours can make it easier to assess the hairstyle while it is still fresh.

Please include clear photographs and an explanation of the concern.

Depending on the circumstances, Beauty Splendour may ask you to return so the issue can be assessed in person.

A change of mind about a colour, length, size or style that was agreed and completed as requested is different from a concern about how the service itself was performed.

Nothing in this policy removes or restricts your statutory consumer rights.

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20. REFUNDS & CORRECTIVE WORK

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Beauty Splendour aims to perform all services with reasonable care and skill.

Refunds are not automatically provided simply because a client changes their mind after a service has been completed as agreed.

Where there is a genuine concern about the performance of a service, please contact Beauty Splendour promptly so the issue can be assessed.

Where appropriate, a reasonable solution may include corrective work, repeat performance or another remedy available under UK consumer law.

Beauty Splendour does not seek to exclude any statutory rights that clients are entitled to under the Consumer Rights Act 2015.

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21. RIGHT TO MODIFY OR DECLINE A SERVICE

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Beauty Splendour reserves the right to modify, postpone or decline a requested service where there is a reasonable concern regarding:

• hair or scalp condition

• excessive tension or weight

• health or safety

• inadequate hair preparation

• insufficient appointment time

• unsuitable extension hair

• unrealistic expectations

• abusive, threatening or inappropriate behaviour

Where possible, an alternative service or future appointment may be recommended.

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22. RESPECTFUL BEHAVIOUR

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Beauty Splendour is committed to providing a welcoming, respectful environment.

Aggressive, abusive, threatening, discriminatory or intimidating behaviour towards Beauty Splendour, clients or anyone present in the salon will not be accepted.

Where behaviour makes it unsafe or unreasonable to continue the service, an appointment may be ended.

Any charge made in those circumstances will take account of the work already completed and any reasonable loss incurred.

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23. PERSONAL BELONGINGS

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Please keep valuables and personal belongings with you during your appointment.

Beauty Splendour cannot accept responsibility for property left behind unless loss or damage has resulted from negligence on the part of the salon.

If you believe you have forgotten something, please get in touch as soon as possible.

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24. PHOTOGRAPHY & CONTENT

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Beauty Splendour may occasionally ask permission to photograph or film completed hairstyles for portfolio, website or social-media purposes.

You are free to decline.

Choosing not to be photographed will not affect the service you receive.

Where permission is given, images may be used for Beauty Splendour's marketing and portfolio unless otherwise agreed.

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25. GIFT VOUCHERS

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Gift vouchers are subject to the terms provided at the time of purchase.

Please check the:

• validity period

• redemption conditions

• service restrictions, where applicable

Gift vouchers cannot normally be exchanged for cash except where required by law.

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26. TRAINING & WORKSHOPS

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This Salon Policy applies primarily to client hair appointments.

Braid workshops, courses and private training may have separate booking, cancellation and rescheduling terms because places, teaching materials and training time are reserved differently.

Please read the relevant Training Terms & Conditions before booking an educational programme.

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27. PRIVACY

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Personal information provided when booking or contacting Beauty Splendour is handled in accordance with the salon's Privacy Policy and applicable data-protection requirements.

For information about how your data is collected, stored and used, please read the separate Privacy Policy.

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BEFORE YOU BOOK

Please make sure you understand the service you are booking, the preparation requirements and the policies above before securing your appointment.

If you are unsure which style is appropriate for your hair, please use the consultation option before booking a full service.

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VIEW BRAID SERVICES & BOOK

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READ FAQs

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