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Before requesting or making an appointment, please take the time to thoroughly read our POLICY, as no exceptions apply. If you have any questions, please read the FAQ section. For any other enquiries, please feel free to contact us-  Call or Message 

HEALTH & SAFETY MEASURES

 

At Beauty Splendour, your safety and well-being are our top priorities. To ensure a safe and comfortable environment for both our clients and staff, we have implemented the following health and safety measures:

  • Appointment Attendance: We kindly request that only one person attends the appointment. In rare cases, we may accommodate up to two persons per appointment. Exceptions are made for children's appointments, where one parent or guardian may accompany them.

  • Face Masks: Wearing a face mask is completely OPTIONAL. We respect individual preferences regarding mask-wearing.

  • Hand Sanitisation: Hand sanitiser will be readily available for use upon entering our salon.

  • Sanitisation Protocol: Our salon will be thoroughly cleaned with disinfectant after every appointment to maintain a clean and hygienic environment.

  • Rescheduling Policy:

    •  If you need to reschedule your appointment, please do so at least 48 hours in advance, no more than 2 times via our online booking system. After the 2nd rescheduling, your appointment will be automatically cancelled.

    • If you experience any symptoms related to COVID-19, we kindly ask you to reschedule your appointment for a later date (allow 1 month).

  • Punctuality: Please arrive just in time for your appointment, as there will be no waiting around. We appreciate your cooperation in helping us maintain efficient scheduling.

  • Late Arrival Policy: If you're over 30 minutes late, your appointment will be cancelled to avoid interference with the next scheduled appointment, and the deposit will be forfeited.

  • No-Show Policy:

    • If a client fails to show up for their scheduled appointment without prior notice, they will be subject to a ban from booking future appointments with Beauty Splendour.

    • To avoid this, please notify us at least 48 hours in advance if you need to cancel or reschedule your appointment.

    • Your cooperation with these measures is greatly appreciated as we strive to provide you with a safe and enjoyable experience at Beauty Splendour. If you have any questions or concerns, please don't hesitate to contact us.

APPOINTMENTS

  • To make your experience as pleasant and relaxing as possible, please allow about 5 minutes of time to find a parking space.

  • When scheduling an appointment, please make sure to send a photo of your natural hair from the back to see the length. When all information is collected you will receive a confirmation statement with a date, time, and location. Should you need to cancel, reschedule or make a change to your existing appointment, you can do this via the scheduling email confirmation you received.

PREPARING HAIR BEFORE APPOINTMENT

  • Hair must be at least shoulder length - clean, brushed through and free of knots. Please wash your hair a day before your appointment. If your hair is naturally coarse, please blow-dry them straight.

RIGHT TO REFUSE SERVICE

  • We strive to provide exceptional hair braiding services to all our valued clients in Glasgow. To maintain a welcoming and professional environment, we reserve the right to refuse services to anyone demonstrating inappropriate behaviour.

  • Being prepared for your hair braiding appointment is crucial for us to deliver the best results. Please ensure you follow all instructions provided in your confirmation message. This helps us serve you efficiently and effectively.

  • Additionally, if you have booked and cancelled your appointment more than three times, we regret to inform you that you will no longer be able to schedule services with us. We appreciate your understanding and cooperation in helping us maintain a high standard of service for everyone.

APPOINTMENT DEPOSITS

  • We value your time and our commitment to providing exceptional hair braiding services. Last-minute cancellations have a significant impact on our business. To ensure that we can continue to offer the highest level of service, we have implemented the following deposit policy:

  • Non-Refundable Deposit: All appointments require a non-refundable deposit fee. This deposit secures your appointment and is an integral part of our scheduling process.

  • Payment Method: Deposits can be conveniently paid via card at the time of booking your appointment.

  • Application of Deposit: The deposit fee will be deducted from your total bill at the end of your appointment. It goes towards the overall cost of the service you receive.

 

LATE COMING POLICY

  • Please send us a message or give us a call if you are running late. Due to the high demand of hair braiding services and bookings, we adhere to a 30 minute late policy. Unfortunately if you are running late more than 30 minutes past your appointment, your appointment will be cancelled. Upon booking, the time is reserved exclusively for you to avoid conflicting with another client’s appointment time.

NO SHOWS

  • At Beauty Splendour, we value your time and ours. If you do not show up for your scheduled appointment without contacting us to cancel, you will be required to pay in full before booking any future hair braiding services. Additionally, clients may be subject to a ban from booking appointments if this policy is repeatedly violated. We appreciate your understanding and cooperation in helping us maintain a smooth and efficient service for all our valued clients.

CANCELLATION POLICY

  • We understand that sometimes circumstances beyond your control may require you to cancel your appointment. To respect the time of both our clients and staff, we kindly ask that you notify us of any cancellations or rescheduling in a timely manner.

  • Please provide at least 48 hours' notice if you need to cancel or reschedule your appointment. This courtesy allows us to accommodate other clients and manage our schedule effectively.

 

RESCHEDULING

  • We understand that sometimes plans change. If you need to reschedule your appointment, please provide at least 48 hours' notice as a courtesy. This helps us accommodate other clients who may be waiting for an appointment.

  • If you have paid a deposit and need to reschedule, you can easily do so online. Please note that you are allowed to reschedule your appointment a maximum of two times. If you fail to attend your rescheduled appointment on the second occasion, your deposit will be forfeited.

  • During busy seasons, please be aware that it may not always be possible to reschedule for your preferred date. In such cases, we will offer you the available times that best fit your needs.

REFUND POLICY

  • For all services, we regret to inform you that we cannot offer refunds of deposits due to clients we've turned down to secure your appointment. We understand that this policy may be frustrating for those who need to cancel for genuine reasons. However, please be aware that significant time and preparation are required to ensure the best possible service, including the preparation of braiding hair prior to your appointment. To cover product fees and any extra expenses incurred due to your cancellation, we reserve the right to retain the full deposit fee.

REFUNDS AFTER HAIR BRAIDING SERVICES

  • There are no refunds on any hair braiding services. If you do not like the service during the process or you are not satisfied with the end result please advise us immediately. We are happy to schedule a corrective service free of charge. The service must be a mistake from the service provider, not something you might have changed your mind after the service has been performed.

BRAIDS TAKE DOWN PREP

When you are taking out braids after an extended period of time, you may notice that you are 'losing' your natural hair. Typically after 1-2 months of wearing braids, hair may be matted or there can be a massive amount of shed hair and build-up that needs to be removed. On a daily basis a person is losing on average 80 strands of hair per day, so the longer you have the braids in for the more shed hair you are going to have. Unfortunately we do not offer braid removal; therefore please follow instructions on how to safely remove braids.

 

NATURALLY DAMAGED HAIR

Braids are for everyone! However, when your hair is naturally damaged it may not always be the best option to have tight braids or long term-braided hairstyles due different chemicals that have previously been used on your natural hair that can cause further damage. We are not responsible for the damage you have caused to your hair prior to appointment. While generally it may seem to be a safe option to have braids with extension to people who have naturally damaged hair, please assess the condition of your natural hair - is this something your natural hair can handle?

GIFT CARD POLICY

Gift certificates are valid for up to 6 months from the date of purchase and must be presented at time of service. All gift certificates are non-refundable and not redeemable for cash.

 

CHILDREN POLICY

Children are welcome to any hair braiding appointment that does not last longer than 1 hour. There is no supervision for younger children, therefore please make arrangements if your appointment lasts more than 1 hour.

NICHE POLICY

As part of our niche, we are not able to offer hair services to MALE ADULT CUSTOMERS.

 

PRIVACY POLICY

At Beauty Splendour, your privacy is of utmost importance to us. We are committed to protecting any personal information you provide while using our website. Rest assured, any information collected from this website is solely used for the purpose of enhancing your experience and ensuring seamless communication regarding your appointments.

We only collect necessary information needed to facilitate your appointments, and we greatly appreciate your cooperation in providing us with your contact details. Your data will never be shared with third parties without your explicit consent, and we employ industry-standard security measures to safeguard your information.

If you have any concerns regarding our privacy policy or the use of your personal data, please don't hesitate to contact us. Thank you for trusting Beauty Splendour with your beauty needs.

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