Before requesting or making an appointment, please take the time to thoroughly read our POLICY, as no exceptions apply. If you have any questions, please read the FAQ section. For any other enquiries, please feel free to contact us on 07580632727 or email@example.com
COVID-19 HEALTH & SAFETY MEASURES
* Please ONLY 1 person per appointment (except when it's a child's appointment only 1 parent/guardian will be present).
* Client must wear face mask at all time.
* Hand sanitiser and disposable towels will be available for use.
* Salon will be thoroughly cleaned with disinfectant after every appointment.
* If you have any COVID-19 symptoms. Please reschedule your appointment for a later date (allow 1-2 months)
* Please arrive just in time for your appointment, as there will be no waiting around.
* If you're over 30 mins late, your appointment will be cancelled due to interference with the next appointment scheduled, deposit FORFEITED.
To make your experience as pleasant and relaxing as possible, please allow about 5 minutes of time to find a parking space.
When scheduling an appointment, please make sure to send a photo of your natural hair from the back to see the length. When all information is collected you will receive a confirmation statement with a date, time, and location. Should you need to cancel, reschedule or make a change to your existing appointment, you can do this via the scheduling email confirmation you received.
PREPARING HAIR BEFORE APPOINTMENT
Hair must be at least shoulder length - clean, brushed through and free of knots. Please wash your hair a day before your appointment. If your hair is naturally coarse, please blow-dry them straight.
RIGHT TO REFUSE SERVICE
Beauty Splendour reserves the right to refuse services to anyone demonstrating inappropriate behaviour. Being prepared for your hair braiding appointment is just as important as the appointment itself – please make sure to follow instructions when a confirmation message is sent out to you. Please note, if you have attempted to book your appointment more than three times but have cancelled every appointment, you are no longer welcome to book any services with us.
Last minute cancellations have a great impact on our business. £20 or more non-refundable fee goes towards the cost of service fee and can be paid via card when booking your appointment. It is deducted from your total bill, when you show up for your appointment. But it is non-refundable if you don't show up or cancel your appointment.
LATE COMING POLICY
Please send us a message or give us a call if you are running late. Due to the high demand of hair braiding services and bookings, we adhere to a 30 minute late policy. Unfortunately if you are running late more than 30 minutes past your appointment, your appointment will be cancelled. Upon booking, the time is reserved exclusively for you to avoid conflicting with another client’s appointment time.
If you do not show up for your scheduled appointment, without contacting Beauty Splendour to cancel, you will be required to pay in full before booking any hair braiding services in future.
Because of this, services costing more than £35 requires a minimum of £20 non-refundable fee that goes towards the cost of service fee and can be paid via cash or card. We will send you an invoice to your email, or you can make card payment over the phone.
We understand that sometimes circumstances beyond your control may mean you have to cancel your appointment. In order to respect the time of both our clients and staff, we simply ask that you notify of a cancellation or rescheduling in a timely manner.
*For services costing less than £40 - please give at least 48 hours notice, as a courtesy, if you need to cancel.
*For services costing more than £40 and where £10 deposit has been paid beforehand, we cannot offer refunds due to clients we've turned down to secure your appointment. We understand this policy may be frustrating for clients who have to cancel for genuine reasons. Please be aware that prior to your appointment, careful time and preparation is needed to prepare the braiding hair to deliver best possible service. Therefore, to cover product fees and any extra expenses that are lost due to your cancellation we reserve the right to retain the full deposit fee.
If you need to reschedule your appointment, please give at least 48 hours notice, as a courtesy. If deposit has been paid but you want to reschedule to a different date, kindly reschedule your appointment online. You can only reschedule once but if you fail to reschedule within 3 months or fail to come to your appointment second time, your deposit will be lost. Please be aware, during busy season, it may not always be possible to reschedule on your preferred date, therefore we will only be able to offer times that are available to us.
REFUNDS ON HAIR BRAIDING SERVICES
There are no refunds on any hair braiding services. If you do not like the service during the process or you are not satisfied with the end result please advise us immediately. We are happy to schedule a corrective service free of charge. The service must be a mistake from the service provider, not something you might have changed your mind after the service has been performed.
BRAIDS TAKE DOWN PREP
When you are taking out braids after an extended period of time, you may notice that you are 'losing' your natural hair. Typically after 1-2 months of wearing braids, hair may be matted or there can be a massive amount of shed hair and build-up that needs to be removed. On a daily basis a person is losing on average 80 strands of hair per day, so the longer you have the braids in for the more shed hair you are going to have. Unfortunately we do not offer braid removal; therefore please follow instructions on how to safely remove braids.
NATURALLY DAMAGED HAIR
Braids are for everyone! However, when your hair is naturally damaged it may not always be the best option to have tight braids or long term-braided hairstyles due different chemicals that have previously been used on your natural hair that can cause further damage. We are not responsible for the damage you have caused to your hair prior to appointment. While generally it may seem to be a safe option to have braids with extension to people who have naturally damaged hair, please assess the condition of your natural hair - is this something your natural hair can handle?
GIFT CARD POLICY
Gift certificates are valid for up to 6 months from the date of purchase and must be presented at time of service. All gift certificates are non-refundable and not redeemable for cash.
Children are welcome to any hair braiding appointment that does not last longer than 1 hour. There is no supervision for younger children, therefore please make arrangements if your appointment lasts more than 1 hour.
As part of our niche, we are not able to offer hair services to MALE ADULT CUSTOMERS.
Information collected from this website is only used if we need to contact you for further information regarding your appointment. We greatly appreciate your cooperation in providing us with your contact information.